If the product is confirmed as defective by the brand then customer needs to get letter/email confirming the same and submit to Amazon customer service to seek replacement.
In case of defective, product quality related issues for brands listed below, customer will be required to approach the brands’ customer service center and seek resolution. This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged or different item delivered to you. At less than $100, the price is comparable to the Octane 7, but you get a richer, more balanced sound and tighter bass in a sleeker package.Tablets (new and certified refurbished) 7 Days Replacement
As an alternative, we suggest the Altec Lansing Expressionist Plus FX3021. If it isn't obvious by now, we recommend staying away from the Altec Lansing Octane 7s unless you don't mind constantly adjusting the settings every time you change tracks. We achieved an acceptable medium on Michael Jackson's "Off the Wall" by fiddling with the bass and treble adjustments on the right satellite, but we can still hear considerable muddiness attributed to an overbearing low end drowning out the rest of the instruments-even more so when we switched genres to more bass-heavy tracks like Drake's "Fireworks." Unfortunately, the reality is that our sound test lacked harmony and balance across all genres and media applications including high-definition video from streaming sites like YouTube and Hulu. According to the marketing language, the theory is that downward-firing drivers will bounce off the surface below and reflect sound in all directions. Each of the satellite speakers contains two 1-inch micro drivers powering high-frequency sound at 7.5 watts per channel, but we're not sure why the company placed the 3-inch midbass drivers underneath them.
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